Privacy Policy

Who We Are

Damp & Mould Solutions UK provides specialist property investigation services including leak detection, damp investigations, mould inspections, mould remediation and structural drying.

Website address:
https://dampmouldsolutions.co.uk

Information We Collect

When you contact us through our website forms, email or WhatsApp, we may collect the following information:

• Name
• Email address
• Telephone number
• Property address
• Details of the issue you are experiencing
• Photos or documents you choose to send

This information is provided voluntarily when you request a quote, submit an enquiry or contact us regarding our services.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry
• Provide quotations for our services
• Arrange inspections or investigations
• Communicate with you regarding your property issue
• Maintain internal service records

We do not sell, rent or share your personal information with third parties for marketing purposes.

Contact Forms

If you submit an enquiry through the website contact form, the information you provide is sent to us via email so we can respond to your request. The data submitted through the contact form is used solely for customer communication and service enquiries.

WhatsApp Communication

Our website provides an option to contact us via WhatsApp. If you choose to communicate with us through WhatsApp, your messages and any images or documents you send will be processed through WhatsApp’s platform.

WhatsApp may process data in accordance with their own privacy policy.

Cookies

Our website may use cookies to ensure the website functions correctly and to improve the browsing experience.

Cookies are small text files stored on your device that help the website operate efficiently. These cookies do not identify you personally.

You can control or disable cookies through your browser settings.

Embedded Content

Some pages on this website may include embedded content such as maps, images or other media. Embedded content from other websites behaves in the same way as if you visited that website directly.

These external websites may collect data about you and use cookies according to their own privacy policies.

Data Retention

We retain enquiry and customer information only for as long as necessary to:

• Respond to enquiries
• Provide services
• Maintain service records
• Comply with legal and administrative obligations

Your Data Rights

Under UK data protection legislation, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data where applicable

Requests regarding your personal data can be made using the contact details below.

Contact Information

If you have any questions regarding this Privacy Policy or the personal data we hold, you can contact us at:

Email: info@dampmouldsolutions.co.uk
Phone: +442030518478