Frequently asked questions
What is a Damp, Mould and Water Damage Assessment?
It is our first visit: a structured inspection that finds the underlying cause of damp, mould or water damage rather than just treating the surface. We use calibrated moisture meters and thermal imaging to identify whether the problem is condensation, penetrating damp, rising damp or a hidden leak, then set it out in a written report.
How much does a Damp, Mould and Water Damage Assessment cost?
We confirm the price on a written quote once we understand the problem. The assessment covers the on-site investigation and an insurance-ready written report with photographs, moisture meter readings and clear recommendations.
Does the surveyor have a financial interest in the remedial work you quote for?
It is a fair question, because we carry out remedial work, including mould treatment, as well as assessments. That is why the assessment is written up on its own, and any works are only quoted after you have your report, when the moisture readings and photographs show they are needed. The report is yours to keep and use with any contractor, with the readings and photographs behind each finding. You are under no obligation to use us for the works.
Do you provide a report I can use for insurance or a landlord dispute?
Yes. Every Assessment comes with a written, insurance-ready report setting out the cause, the photographic evidence and the recommended works. Your report follows within 3 to 5 working days of the visit.
Can I see a sample report before I go ahead?
Yes. A complete real report is published on our site with the customer's details removed, free to read, with no need to give your details.

